Refund policy

We have a 30-day REPRINT policy for print quality or adherence issues only, which means you have 30 days after receiving your item to request a REPRINT where we will fix the issue and resend your apparel. Due to the nature of custom made to order apparel, we do not offer refunds or exchanges. 

To be eligible for a reprint, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a reprint request, you can contact us at info@drteemichelle.com. 

If your reprint request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a reprint will not be accepted.

You can always contact us for any reprint question at info@drteemichelle.com. 

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Due to the nature of custom made to order apparel, we do not offer refunds or exchanges. If you have any problem whatsoever, please contact info@drteemichelle.com so we can come to a resolution. Your voice and trust in us are important!!

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.